Payment Policy

Nature of Our Products

WPChatBox sells digital software products and professional services. Specifically:

• WPChatBox Plugin — A digital WordPress plugin delivered as a ZIP file. Once downloaded or transmitted, it cannot be returned, recalled, or un-delivered.
• Prepaid Support Services — Professional services including plugin installation, configuration, onboarding, and consulting. Once a service session has commenced, the service is considered rendered.

Payment Process

All purchases at WPChatBox follow a transparent, agreement-first process designed to protect both parties:

Currency & Pricing

All prices are quoted and charged in US Dollars (USD) unless otherwise explicitly agreed in writing before the invoice is issued.

Prices shown or quoted are exclusive of taxes. Any applicable taxes, VAT, GST, or similar levies are the sole responsibility of the buyer and depend on your jurisdiction.

WPChatBox reserves the right to adjust pricing at any time. However, any price change will not affect a purchase already agreed upon and invoiced. The price on your invoice is the final price you pay — no surprise charges.

Delivery of Digital Products

Upon confirmed payment, the WPChatBox Plugin is delivered electronically — typically via email, direct download link, or file sharing — within 24 hours, often sooner.

Delivery is considered complete when:

• The Plugin ZIP file has been sent to the email address provided at checkout, or
• A download link has been shared with you and confirmed as accessible, or
• The Plugin has been installed directly on your WordPress site as part of a support service.

If you do not receive your delivery within 24 hours, please contact us at support@wpchatbox.com before taking any other action. Delivery failures due to incorrect email addresses provided by the buyer do not qualify for a refund.

Refund Policy

Due to the irreversible nature of digital product delivery, all sales are final. We do not offer refunds as a standard practice.

However, we may consider a refund on a strict case-by-case basis if all of the following conditions are met:

• You contact us within 7 calendar days of the payment date.
• The Plugin cannot be installed or activated on a standard, unmodified WordPress installation.
• You have provided us with server access or detailed error logs, and we have been unable to resolve the issue within a reasonable timeframe.
• The Plugin file has not been shared with, distributed to, or installed on any site other than your own.
• The issue is attributable to a defect in the Plugin itself — not to your server configuration, theme conflicts, third-party plugins, or your OpenAI API key.

Refund requests that do not satisfy all conditions above will be declined. Dissatisfaction with the product's features, a change of mind, or the purchase of a competing product are not grounds for a refund.

Approved refunds are processed within 5–10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.

Chargeback Policy

A chargeback is a forced payment reversal initiated by a cardholder through their bank or card issuer. While chargebacks exist to protect consumers from fraud, they are frequently misused against legitimate digital product sellers — and we treat unauthorized chargebacks with the utmost seriousness.

We maintain comprehensive transaction records, delivery confirmations, communication logs, and technical evidence for every purchase. Our evidence packages in chargeback disputes have a strong track record of success with payment processors.

We understand that banks sometimes initiate chargebacks automatically (e.g., after a card is reported lost or stolen). If this happens inadvertently and your purchase was legitimate, please contact us immediately so we can resolve the situation cooperatively without escalation.

Dispute Resolution

If you have any concern about a payment, delivery, or service quality, we strongly encourage you to contact us directly before initiating any formal dispute. Our commitment is to respond within 24 hours and to resolve legitimate issues fairly.

Dispute resolution process:

Fraud Prevention

WPChatBox actively monitors transactions for signs of fraudulent activity. We reserve the right to cancel or withhold any order if we reasonably suspect fraud, identity theft, or payment method misuse — and to report such activity to the relevant authorities.

All transactions are logged with timestamps, IP addresses, device identifiers, and payment references. This data is retained securely and may be used as evidence in payment disputes or legal proceedings.

Suspected fraudulent activity — including unauthorized use of payment credentials, false identity, or deliberate chargeback fraud — may be reported to law enforcement agencies and fraud prevention bodies.

Contact

For any payment-related questions, delivery issues, or before initiating any dispute, please contact us first:

We respond to all billing inquiries within 24 hours. Our goal is always to find a fair resolution quickly — without the need for formal disputes or chargebacks.