Terms of Service

Acceptance of Terms

By downloading, installing, purchasing, or using WPChatBox (the "Plugin") or any related services provided by WPChatBox ("we," "us," or "our"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms in their entirety, you must not use our Plugin or services. These Terms apply to all users, including visitors, customers, and any person who accesses or uses the service in any capacity.

Description of Service

WPChatBox is an AI-powered chatbot plugin for WordPress and WooCommerce. The Plugin connects to the OpenAI API using your own API key to generate automated responses to visitor queries based on business data you provide.

The Plugin includes three admin pages:

• Settings — Configure your OpenAI API key, bot name, avatar, and page visibility rules.
• Business Data — Enter your business information and prompts that guide the AI's responses.
• Logs — View, download, and manage complete conversation transcripts and visitor lead data.

We also offer optional prepaid support services including plugin installation, configuration, onboarding, and consulting. These are provided as separate paid services under mutual agreement.

License & Permitted Use

Upon payment or receipt of the Plugin, WPChatBox grants you a non-exclusive, non-transferable, limited license to install and use the Plugin on your own WordPress installation(s) as agreed at time of purchase.

You may not:

• Resell, redistribute, sublicense, or share the Plugin or its source code with any third party.
• Use the Plugin to build a competing product or service.
• Remove or alter any copyright, trademark, or proprietary notices within the Plugin.
• Reverse engineer or attempt to extract the source code beyond what is provided.
• Use the Plugin in any way that violates applicable laws or regulations.

The number of sites on which you may install the Plugin is subject to the terms agreed at time of purchase. If no specific limit was stated, the license covers a single WordPress installation.

OpenAI API & Third-Party Services

WPChatBox uses the OpenAI API to power AI responses. You are responsible for obtaining your own OpenAI API key and for all costs, usage, and compliance associated with your use of the OpenAI platform.

WPChatBox is not affiliated with, endorsed by, or a partner of OpenAI. Your use of the OpenAI API is governed separately by OpenAI's Terms of Use.

You are solely responsible for reviewing and approving the Business Data and prompts you enter into the Plugin, and for ensuring that AI-generated responses on your site are accurate, appropriate, and compliant with applicable laws.

Payment & Prepaid Support

Pricing for the Plugin and any support services is agreed upon between WPChatBox and the User prior to payment. We provide a personalized invoice link after discussion and negotiation — no payment is required before an agreement is reached.

Prepaid support services (installation, configuration, consulting, onboarding) are billed separately from the Plugin license. The scope and pricing of support services are defined in writing before payment is processed.

All payments are processed through secure, third-party payment providers. By making a payment, you agree to the terms of the applicable payment processor.

Invoices are issued in USD unless otherwise agreed. Prices are exclusive of any applicable taxes, which are the responsibility of the User.

Refund Policy

Due to the digital and intangible nature of software products and services, all sales are final once the Plugin has been delivered or support services have commenced.

Refunds may be considered on a case-by-case basis under the following conditions:

• The Plugin fails to install on a standard WordPress installation and we are unable to resolve the issue within a reasonable time.
• You contact us within 7 days of purchase with a detailed description of the issue.
• The issue is caused by a defect in the Plugin itself, not by your server environment, theme conflicts, or third-party plugins.

Refund requests must be submitted to support@wpchatbox.com. We reserve the right to decline refund requests that do not meet the conditions above.

Data & Privacy

WPChatBox stores all conversation logs and visitor data exclusively on your own WordPress server. We do not have access to, collect, or process visitor conversations or lead data generated by your installation of the Plugin.

The only data transmitted to a third party is the content of visitor queries sent to the OpenAI API for response generation, governed by OpenAI's privacy policy.

You are responsible for:

• Informing your site visitors that their name, email, and messages may be collected and processed by an AI system.
• Complying with all applicable data protection laws (including GDPR, CCPA, and others) in relation to data collected by the Plugin on your site.
• Maintaining appropriate privacy notices on your WordPress site.

For details on how WPChatBox handles your personal data as a customer, please refer to our Privacy Policy.

Intellectual Property

The WPChatBox Plugin, including its source code, design, documentation, and all associated intellectual property, remains the exclusive property of WPChatBox. These Terms do not transfer any ownership rights to you.

The WPChatBox name, logo, and branding are trademarks of WPChatBox. You may not use our trademarks without prior written permission.

Business data, prompts, and content you enter into the Plugin remain your own intellectual property. By entering content into the Plugin, you grant WPChatBox no rights over that content.

Disclaimer of Warranties

The Plugin and all related services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

We do not warrant that:

• The Plugin will be error-free, uninterrupted, or meet your specific requirements.
• AI-generated responses will be accurate, complete, or appropriate for your use case.
• The Plugin will be compatible with all WordPress themes, plugins, or server configurations.
• Any defects will be corrected within a specific timeframe.

Limitation of Liability

To the maximum extent permitted by applicable law, WPChatBox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Damages resulting from AI-generated responses on your site.
• Service interruptions caused by OpenAI or any other third-party provider.
• Unauthorized access to data stored on your WordPress server.

In any event, our total cumulative liability to you shall not exceed the amount you paid to WPChatBox in the 12 months preceding the claim.

Termination

We reserve the right to terminate or suspend your access to support services and future updates immediately, without prior notice, if you:

• Violate any provision of these Terms.
• Use the Plugin in a manner that is illegal, harmful, or abusive.
• Engage in unauthorized redistribution or resale of the Plugin.

Upon termination, your license to use the Plugin version already in your possession remains valid, but you will no longer be entitled to updates, support, or new deliveries.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active customers by email.

Your continued use of the Plugin or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Contact

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 24 hours.